At Durbar, we respect your privacy and are committed to protecting the personal information you share with us.
This Privacy Policy explains how Durbar (“Durbar,” “we,” “our,” or “us”) may collect, use, store, and protect information when you visit durbar.dev, contact us, request an appointment, inquire about our services, or otherwise interact with us.
By using this website, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We may collect information that you voluntarily provide to us when you contact Durbar or submit information through our website.
This may include:
- Your name
- Email address or work email
- Phone number, when provided
- Company or organization information, when provided
- Service you are interested in
- Preferred appointment or consultation date
- Information about your project
- Messages, inquiries, feedback, or other information you send to us
Please avoid submitting confidential or sensitive information through general website forms unless it is necessary for your inquiry.
2. Information Collected Automatically
When you visit our website, certain technical information may be collected automatically by our website, hosting provider, analytics services, security tools, or other technologies we use.
This information may include:
- IP address
- Browser type
- Device type
- Operating system
- Referring website or source
- Pages visited
- Approximate location based on IP address
- Date and time of visits
- Website interaction and performance information
This information helps us understand how our website is used, maintain security, troubleshoot technical issues, and improve the overall user experience.
3. How We Use Your Information
We may use information collected through our website to:
- Respond to inquiries and messages
- Arrange consultations or appointments
- Prepare project proposals or quotations
- Understand your project requirements
- Provide and improve our services
- Communicate about an existing or potential project
- Maintain and improve website performance
- Protect the website against misuse, fraud, or security threats
- Maintain business and administrative records
- Comply with applicable legal or regulatory obligations
We do not use your personal information for purposes that are materially different from those described here without an appropriate legal basis or notice.
4. Cookies and Similar Technologies
Durbar may use cookies and similar technologies to operate the website, remember preferences, understand website usage, and improve the visitor experience.
Depending on the services enabled on our website, cookies may fall into categories such as:
Necessary Cookies
These cookies support essential website functionality and may be required for features such as security or saving your cookie preferences.
Functional Cookies
These may support additional website functionality and third-party features.
Analytics Cookies
If enabled, analytics technologies may help us understand visitor activity, such as page visits, traffic sources, and general website performance.
Advertising Cookies
If advertising or remarketing technologies are introduced, these cookies may be used to measure campaigns or provide more relevant advertising, subject to applicable consent requirements.
Where required, non-essential cookies will only be used after you provide consent through our cookie preference system.
You can review or change your cookie preferences using the cookie controls available on our website.
5. Third-Party Services
We may use third-party service providers to support the operation of our website and business.
These providers may include services relating to:
- Website hosting
- Website security
- Analytics
- Communication
- Appointment management
- Payment processing, where applicable
- Cloud storage
- Customer or project management tools
Third-party providers may process limited information on our behalf where necessary to provide their services.
Their handling of information may also be governed by their own privacy policies and terms.
6. How We Share Information
We do not sell or rent your personal information.
We may share information where reasonably necessary with:
- Service providers working on our behalf
- Professional advisers
- Contractors or project partners where required to deliver a service
- Government authorities or law enforcement where disclosure is legally required
- Parties involved in a business restructuring, merger, acquisition, or transfer, where applicable
We aim to limit information sharing to what is necessary for the relevant purpose.
7. Data Security
We take reasonable administrative and technical measures designed to protect personal information against unauthorized access, disclosure, alteration, misuse, or loss.
However, no method of internet transmission, electronic storage, or online communication can be guaranteed to be completely secure.
You should therefore use appropriate care when submitting information online.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:
- Responding to inquiries
- Managing client relationships
- Completing projects
- Maintaining business records
- Resolving disputes
- Meeting legal, accounting, or regulatory obligations
When information is no longer required, we may securely delete or anonymize it where reasonably practicable.
9. Your Privacy Choices and Rights
Depending on your location and applicable law, you may have rights relating to your personal information, including the ability to:
- Request access to information we hold about you
- Request correction of inaccurate information
- Request deletion of certain information
- Withdraw consent where processing is based on consent
- Object to or restrict certain processing
- Change your cookie preferences
- Ask questions about how your information is handled
To submit a privacy-related request, contact us using the information provided below.
We may need to verify your identity before completing certain requests.
10. International Data Processing
Some technology providers used to operate our website or provide our services may process information from servers located outside Bangladesh.
Where this occurs, information may be subject to the data protection laws of the country in which it is processed.
We aim to work with reputable service providers and take reasonable steps to protect information entrusted to us.
11. External Links
Our website may contain links to websites, platforms, or services operated by third parties.
Durbar is not responsible for the privacy practices, security, availability, or content of third-party websites.
We encourage you to review the privacy policies of any external service before providing personal information.
12. Children’s Privacy
Durbar’s website and professional services are not intentionally directed toward children.
We do not knowingly collect personal information from children through this website.
If you believe a child has submitted personal information to us, please contact us so we can review and, where appropriate, remove the information.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our website, services, technology, legal requirements, or business practices.
When changes are made, the updated version will be published on this page and the “Last Updated” date will be revised.
We encourage visitors to review this page periodically.
14. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:
Durbar
Kazipara, Mirpur, Dhaka, Bangladesh
Email: contact@durbar.dev
Phone: +880 1784 404 291
Website: durbar.dev